Shipping & Returns
Most orders ship within 24 hours, six days a week to anywhere in the world! Large orders, holidays and custom orders such as felt-fetti can delay shipment 1-2 days. Once the product is shipped it is the responsibility of the mail carrier to deliver your bundle in a timely matter, keep in mind that USPS Priority mail delivery times are estimates and not guarantees.
We ship almost anywhere in the world! International package can take anywhere from 1-6 weeks to arrive, please plan accordingly. We suggest DHL Worldwide for time sensitive package. Taxes, import and custom fees are the responsibility of the buyer. Contact Benzie within 90 days of original ship date to investigate delayed or missing packages.
UK customers, please shop at www.benziedesign.etsy.com as we are unable to fulfill VAT requirements at this time.
U.S.P.S. does not consider a domestic packages lost until 15 business days have past. All lost packages marked as "delivered" or "attempted delivery" cannot be refunded. Notify Benzie within 30 days of original ship date to open an investigation.
Sometimes things just don't turn out how we expected, please contact us within 90 days for more information on how to return your order. Returns may incur a 15% restocking fee. PDF files can not be refunded. Custom felt-fetti may not be returned.
Benzie Bag Swap
We are committed to reusing and recycling! If you can not use the canvas cinch branded bags that package many of Benzie's products -save up at least 12 of them and send them back to the address below. We'll send you a 10% discount code to use in our shop!
Benzie Bag Swap
24118 W. Chicago St., Ste 102
Plainfield, IL 60544
Workshops + Classes
If you are unable to attend a workshop you have registered for, please contact us. A gift card will be issued for the value of the class minus a 20% cancellation fee. In the case of a cancellation by Benzie, a full refund will be granted.
Frequently Asked Questions:
What is the care and cleaning of Benzie's felt?
To keep our Wool Blend and Bellwether felt in its original condition we suggest dry cleaning or gentle spot cleaning. But our wool blend felt can be washed too -it just needs to be washed before you craft with it. We wrote a whole blog post about it too!
How do I get wrinkles and creases out of felt?
Like all fabric -your lovely felt can get wrinkled too. Good thing Benzie's felt is made of wool and can be easily steamed and ironed on high heat -the wrinkles will melt away!
How do I earn Pom Points?
First, log into your Benzie Design account and then sign up for Rainbow Rewards -look for the pop up icon on the bottom of your device to sign up! You’ll earn Pom Points for different actions—like signing up, placing an order, or celebrating your birthday—and redeem them on future Benzie purchases. Points can only be earned by purchased made by logging into your account. Pom Points cannot be applied retroactively.
What is the Maker Team?
Each year we collaborate with a new team of creatives to introduce our Benzie community to as well as bring new ideas and inspiration. Applications open February of each year. Learn about our current Maker Team!
Do you wholesale?
For those with a retail presence, we offer Benzie branded craft kits. We also provide bulk discount on both our Wool Blend and Bellwether felt as well as our felt poms and shapes. A 40% discount on our Wool Blend bolts is available for purchase on our website. For other bulk orders please contact us at firstname.lastname@example.org.
Can I still purchase retired colors?
Once a color retires it is sold out and we no longer carry any more stock of that color. Here are our retired colors and the year they retired:
2013: Slate, Seasprite
2014: Geranium (and then returned in 2017!), Maize
2015: Hazelnut, Relish, Sugar Plum
2016: Bronze (returned in 2019), Blue Raspberry and Auburn
2017: Cypress, Cotton Candy and Calico
2018: Lucky Penny, Lichen and Peppercorn
2019: Rosewood, Ginger and Yellow
2021: Cypress, Raspberry, Magnolia, Montipora and Violet
Look for our Benzie Reserve colors only found on our website, some colors may include: Cyan, Orange, Jadeite, Montipora and Violet. Limited edition colors are available for only a limited time.
What can I make with Benzie's felt?
Benzie's felt is a perfect accompaniment for costumes, heirloom dolls, bouquets, wreaths, accessories, home decor and children's toys. Your imagination is the limit. Please visit our blog and Pinterest for tutorials and inspiration.