We are currently shipping everywhere in the USA via USPS and UPS as well as internationally via DHL Worldwide. We hope to open up more international shipping options as soon as delivery become more reliable. However due to Covid shipping limitations and manufacturing challenges you will find that we may not have everything available. We appreciate your patience as we work to restock.
Benzie shipping specialists are packaging all orders within 24 hours. Keep in mind that USPS Priority and First Class is shipping a several days later than expected and does not consider a package lost until 15 business days have passed. Please contact us after 15 business days have passed. We are extending expected arrival times for International orders from 3-10 weeks. Please plan accordingly.
Our brick + mortar is currently open to the public -we also offer in-store pick-up.
Due to shortages in DMC floss, when ordering a floss palette we may ship a suitable substitute.
Shipping & Returns
Most orders ship within 24 hours, six days a week to anywhere in the world! Large orders, holidays and custom orders such as felt-fetti can delay shipment 1-2 days. Once the product is shipped it is the responsibility of the mail carrier to deliver your bundle in a timely matter, keep in mind that USPS Priority mail delivery times are estimates and not guarantees.
We ship almost anywhere in the world! International package can take anywhere from 1-6 weeks to arrive, please plan accordingly. (Due to delays by Covid, packages may take up to 10 weeks). We suggest DHL Worldwide for time sensitive package. Taxes, import and custom fees are the responsibility of the buyer. Contact Benzie within 90 days of original ship date to investigate delayed or missing packages.
UK customers, please shop at www.benziedesign.etsy.com as we are unable to fulfill VAT requirements at this time.
U.S.P.S. does not consider a domestic packages lost until 15 business days have past. All lost packages marked as "delivered" or "attempted delivery" cannot be refunded. Notify Benzie within 30 days of original ship date to open an investigation.
Sometimes things just don't turn out how we expected, please contact us within 90 days for more information on how to return your order. Returns may incur a 15% restocking fee. PDF files can not be refunded. Custom felt-fetti may not be returned.
Benzie Bag Swap
We are committed to reusing and recycling! If you can not use the canvas cinch branded bags that package many of Benzie's products -save up at least 8 of them and send them back to the address below. We'll send you a 10% discount code to use in our shop!
Benzie Bag Swap
24118 W. Chicago St., Ste 102
Plainfield, IL 60544
Workshops + ClassesIf you are unable to attend a workshop you have registered for, please contact us. A gift card will be issued for the value of the class minus a 20% cancellation fee. In the case of a cancellation by Benzie, a full refund will be granted.
Frequently Asked Questions:
What is the care and cleaning of Benzie's wool blend felt?
To keep our felt in its original condition we suggest dry cleaning or gentle spot cleaning. But our felt can be washed too -it just needs to be washed before you craft with it. We wrote a whole blog post about it too: http://benziedesign.com/blogs/tutorials/34554372-can-i-wash-felt-a-tutorial-about-felt-applique.
How do I get the creases out of felt?
Like all fabric -your lovely felt can get wrinkled. Good thing Benzie's felt is made of wool! Just use a hot iron and some steam, the wrinkles will melt away!
Where are your retired colors? Can I still get them?
Once a color retires it is sold out and we no longer carry any more stock of that color. Here are our retired colors and the year they retired:
2013: Slate, Seasprite
2014: Geranium (and then returned in 2017!), Maize
2015: Hazelnut, Relish, Sugar Plum
2016: Bronze (returned in 2019), Blue Raspberry and Auburn
2017: Cypress, Cotton Candy and Calico
2018: Lucky Penny, Lichen and Peppercorn
2019: Rosewood, Ginger and Yellow
2021: Cypress, Raspberry, Magnolia, Montipora and Violet
Look for our Benzie Reserve colors only found on our website: Cyan, Orange, Jadeite Montipora and Violet. Limited edition colors are available for only a limited time.
Do you wholesale?
We wholesale select Benzie branded items to those with a retail presence. Felt and poms are available for bulk pricing to the general public.
What can I make with Benzie's felt?
Benzie's felt is a perfect accompaniment for costumes, heirloom dolls, bouquets, wreaths, accessories, home decor and children's toys. Your imagination is the limit. Please visit our blog and Pinterest for tutorials and inspiration.