Policies

Shipping Time
Most of our orders ship within 24 hours, six days a week to anywhere in the world! Large orders, holidays and custom orders such as felt-fetti can delay shipment 1-2 days. Once the product is shipped it is the responsibility of the mail carrier to deliver your bundle in a timely matter.

International Customers
We ship anywhere in the world! International package can take anywhere from 1-6 weeks to arrive, please plan accordingly. Taxes, import and custom fees are the responsibility of the buyer. 

Lost Packages
U.S.P.S does not consider a domestic packages lost until 30 days have past. All lost packages marked as "delivered" or "attempted delivery" cannot be refunded.

Exchanges
Sometimes things just don't turn out how we expected, please contact us for more information on how to exchange your order. 

F.A.Q's:

What is the care and cleaning of Benzie's wool blend felt?
To keep our felt in it's original condition we suggest dry cleaning or gentle spot cleaning. But our felt can be washed too -it just needs to be washed before you craft with it. We wrote a whole blog post about it too: http://benziedesign.com/blogs/tutorials/34554372-can-i-wash-felt-a-tutorial-about-felt-applique. Let me know if we missed anything -we would love to help!

Where are your retired colors? Can I still get them? 
Once a color retires it is sold out and we no longer carry any more stock of that color. Here are our retired colors and the year they retired: 2012: Sunset // 2013: Slate, Seasprite // 2014: Geranium, Maize // 2015: Hazelnut, Relish, Sugar Plum // 2016 (all have limited supply): Bronze, Blue Raspberry and Auburn // 2017: Cypress

What can I make with Benzie's felt?
Benzie's felt is a perfect accompaniment for costumes, heirloom dolls, bouquets, wreaths, accessories, home decor and children's toys. Your imagination is the limit. Please visit our blog and Pinterest for tutorials and inspiration.