Policies

 
COVID-19 Update

We are currently shipping to the USA, Canada and Australia. However due to shipping limitations and manufacturing challenges you will find that we may not have everything available. We appreciate your patience as we work to restock. 

We are still shipping on time. Keep in mind that USPS Priority and First Class is shipping a several days later than expected and does not consider a package lost until 15 business days have passed. Please contact us after 15 business days have passed. We are extending expected arrival times for International orders from 3-10 weeks. Please plan accordingly.

Our brick + mortar is currently open to the public -we also offer in-store pick-up.  

Due to shortages in DMC floss, when ordering a floss palette we may ship a suitable substitute for one of the following colors:

Julep 3851 / 993

Meadow 3345 / 469

Peony 963 / 151

Peacock 3810 / 3849

Icicle 162 / 747

Swan 598 / 3811

Blush 224 / 3779

Fern 471 / 470

Brown 938 / 838 or 3031

Brick 816 / 3777

Ochre 3822 / 17

Pistachio 3848 / 164

Lemondade 727 / 3078

 

Shipping & Returns

Most orders ship within 24 hours, six days a week to anywhere in the world! Large orders, holidays and custom orders such as felt-fetti can delay shipment 1-2 days. Once the product is shipped it is the responsibility of the mail carrier to deliver your bundle in a timely matter, keep in mind that USPS Priority mail delivery times are estimates and not guarantees. 

International Customers

We ship anywhere in the world! International package can take anywhere from 1-6 weeks to arrive, please plan accordingly. Taxes, import and custom fees are the responsibility of the buyer. Contact Benzie within 90 days of original ship date to investigate delayed or missing packages.

Lost Packages

U.S.P.S. does not consider a domestic packages lost until 30 days have past. All lost packages marked as "delivered" or "attempted delivery" cannot be refunded. Notify Benzie within 30 days of original ship date to open an investigation. 

Exchanges

Sometimes things just don't turn out how we expected, please contact us within 90 days for more information on how to exchange your order. Returns over $50.00 may incur a 15% restocking fee. PDF files can not be refunded. Custom felt-fetti may not be returned. 
 

Important Information:


Benzie Bag Swap

We are committed to reusing and recycling! If you can not use the canvas cinch branded bags that package many of Benzie's products -save up at least 8 of them and send them back to the address below. We'll send you a 10% discount code to use in our shop!  
Benzie Bag Swap
24118 W. Chicago St., Ste 102
Plainfield, IL 60544

Workshops + Classes

If you are unable to attend a workshop you have registered for, please contact us. A gift card will be issued for the value of the class minus a 20% cancellation fee. In the case of a cancellation by Benzie, a full refund will be granted.     


Frequently Asked Questions:

What is the care and cleaning of Benzie's wool blend felt?
To keep our felt in it's original condition we suggest dry cleaning or gentle spot cleaning. But our felt can be washed too -it just needs to be washed before you craft with it. We wrote a whole blog post about it too: http://benziedesign.com/blogs/tutorials/34554372-can-i-wash-felt-a-tutorial-about-felt-applique

How do I get the creases out of felt?
Like all fabric -your lovely felt can get wrinkled. Good thing Benzie's felt is made of wool! Just use a hot iron and some steam, the wrinkles will melt away!

Where are your retired colors? Can I still get them? 
Once a color retires it is sold out and we no longer carry any more stock of that color. Here are our retired colors and the year they retired: 2012: Sunset // 2013: Slate, Seasprite // 2014: Geranium (and then returned in 2017!), Maize // 2015: Hazelnut, Relish, Sugar Plum // 2016: Bronze (returned in 2019), Blue Raspberry and Auburn // 2017: Cypress, Cotton Candy and Calico. // 2018: Lucky Penny // 2019: Rosewood, Ginger and Yellow. // 2020: Seafoam. Look for our Benzie Reserve colors only found on our website: Cyan, Orange, Cantaloupe and Jadeite. Limited edition colors are available for only a limited time. 

Do you wholesale?
We wholesale select Benzie branded items to those with a retail presence. Felt and poms are available for bulk pricing to the general public. 

What can I make with Benzie's felt?
Benzie's felt is a perfect accompaniment for costumes, heirloom dolls, bouquets, wreaths, accessories, home decor and children's toys. Your imagination is the limit. Please visit our blog and Pinterest for tutorials and inspiration.